Edu Expression

Accessing Support Tools

Envato Users

Buyers from CodeCanyon

We have separate portal to provide support for Envato Users and those who made purchases from CodeCanyon / ThemeForest. You use the link https://goo.gl/yqjzc2 to access the portal.

Direct Purchase

without purchase code

If you have made the direct purchase you need to send email to support@eduexpression.com with details of your purchase (order ID). Simple, isn’t it ?

Expired Support

Old Purchases

Support is expired ? No worries. You can renew your support any times at $50 / 3 months, in most cases. Contact sales to know more.

What free Support includes ?

  • Installation Issues
  • Feature Issues
  • Bugs
  • Documentations
  • User Manual and Other usage related help

Free Support excludes

  • Developer Support or Programming Issues
  • Support for Modified Codes
  • Offline Installation or via Remote Desktop Tools
  • Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
  • *Css Tweaks or Modifications
  • Layout Overhauling

How Support Works ?

  1. Support is available from Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
  2. Support works in queue and must be via Email / Ticket System.
  3. We do not offer telephonic support or real time support. It works on First Come First Serve Basis.
  4. Live Chat, Comment Sections or Envato Discussion Pages are not for Troubleshooting or Support Assistance

Before raising Support request !

  1. Search the documentation, it may resolve your issues faster than creating ticket request.
  2. Ensure you have active support subscription to avoid delay.
  3. Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
  4. Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.