Accessing Support Tools
Buyers from CodeCanyon
We have separate portal to provide support for Envato Users and those who made purchases from CodeCanyon / ThemeForest. You use the link https://goo.gl/yqjzc2 to access the portal.
without purchase code
If you have made the direct purchase you need to send email to firstname.lastname@example.org with details of your purchase (order ID). Simple, isn’t it ?
Support is expired ? No worries. You can renew your support any times at $50 / 3 months, in most cases. Contact sales to know more.
What free Support includes ?
- Installation Issues (Only Cpanel Based Hosting) other wise $100 extra.
- Feature Issues
- User Manual and Other usage related help
Free Support excludes
- Developer Support or Programming Issues
- Support for Modified Codes
- Offline Installation or via Remote Desktop Tools
- Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
- *Css Tweaks or Modifications
- Layout Overhauling
How Support Works ?
- Support is available from Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
- Support works in queue and must be via Email / Ticket System.
- We do not offer telephonic support or real time support. It works on First Come First Serve Basis.
- Live Chat, Comment Sections or Envato Discussion Pages are not for Troubleshooting or Support Assistance
Before raising Support request !
- Search the documentation, it may resolve your issues faster than creating ticket request.
- Ensure you have active support subscription to avoid delay.
- Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
- Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.