Edu Expression

Accessing Support Tools

Envato Users

Buyers from CodeCanyon

We have separate portal to provide support for Envato Users and those who made purchases from CodeCanyon / ThemeForest. You use the link https://zuxus.ticksy.com to access the portal.

Direct Purchase

without purchase code

If you have made the direct purchase you need to send email to support@eduexpression.com with details of your purchase (order ID). Simple, isn’t it ?

Expired Support

Old Purchases

Support is expired ? No worries. You can renew your support any times at $50 / 3 months, in most cases. Contact sales to know more.

What free Support includes ?

  • Installation Issues (Only Cpanel Based Hosting) other wise $100 extra.
  • Feature Issues
  • Bugs
  • Documentations
  • User Manual and Other usage related help

Free Support excludes

  • Developer Support or Programming Issues
  • Support for Modified Codes
  • Offline Installation or via Remote Desktop Tools
  • Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
  • *Css Tweaks or Modifications
  • Layout Overhauling

Support For Android Applicatons

in Association with Zuxus Business Solution Pvt. Ltd.

For Support related to your Android Application or iOS Development Orders, kindly email to support(at)eduexpression(dot)com Please note the support will take 3-5 working days and will work only via Email.

Who may need Urgent Support ?

  • Something very Urgent (Live Exams etc)
  • Developer Support
  • Little Problems (For Expired Support)
  • Real Time issues
  • Support for 3rd Party Codes

Benefits of Urgent Support

  • On Call Support
  • One on One Developer Assignment
  • Dedicated Account Manager
  • Quick Resolutions without Delay
  • Cost Effective (as compared to Support Renewal)

2 Hours Support

Chose your Dedicated Support Terms
$10 2 Hours
  1. Dedicated Developer Support
  2. Support on Calls
  3. Quick Response under *1 hour

1 Day Support

Chose your Dedicated Support Terms
$35 8 Hours
  1. Dedicated Developer Support
  2. Support on Calls
  3. Quick Response under *1 hour

Urgent Support Credit

15 Days
$150 6 hours a day
  1. Dedicated Developer Support
  2. Support on Calls
  3. Quick Response under *1 hour

How Support Works ?

  1. Support is available from Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
  2. Free / Regular Support works in queue and must be via Email / Ticket System.
  3. We do not offer telephonic support or real time support. It works on First Come First Serve Basis for Free / Regular Support.
  4. Live Chat, Comment Sections or Envato Discussion Pages are not for Troubleshooting or Support Assistance

Before raising Support request !

  1. Search the documentation, it may resolve your issues faster than creating ticket request.
  2. Ensure you have active support subscription to avoid delay.
  3. Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
  4. Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.
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