Accessing Support Tools
Buyers from CodeCanyon
We have separate portal to provide support for Envato Users and those who made purchases from CodeCanyon / ThemeForest. You use the link https://zuxus.ticksy.com to access the portal.
What free Support includes ?
- Installation Issues (Only Cpanel Based Hosting) other wise $100 extra.
- Feature Issues
- User Manual and Other usage related help
Free Support excludes
- Developer Support or Programming Issues
- Support for Modified Codes
- Offline Installation or via Remote Desktop Tools
- Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
- *Css Tweaks or Modifications
- Layout Overhauling
in Association with Zuxus Business Solution Pvt. Ltd.
For Support related to your Android Application or iOS Development Orders, kindly email to support(at)eduexpression(dot)com Please note the support will take 3-5 working days and will work only via Email.
How Support Works ?
- Support is available from Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
- Support works in queue and must be via Email / Ticket System.
- We do not offer telephonic support or real time support. It works on First Come First Serve Basis.
- Live Chat, Comment Sections or Envato Discussion Pages are not for Troubleshooting or Support Assistance
Before raising Support request !
- Search the documentation, it may resolve your issues faster than creating ticket request.
- Ensure you have active support subscription to avoid delay.
- Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
- Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.