Support Policies

Friendly & Polite
Customer Support

We offer dedicated support platform for CodeCanyon Users and direct Email Support for any technical issues.
What Fee Technical Support Covers

Support Includes

What Free Support Don't Cover

Support Excludes

01. Installation Issues (Only Cpanel Based Hosting) other wise $100 extra.
02. Feature Issues
03. Bugs
04. Documentations
05. User Manual and Other usage related help
01. Developer Support or Programming Issues
02. Offline Installation or via Remote Desktop Tools
03. Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
04. *Css Tweaks or Modifications
05. Layout Overhauling
How Support Works ?

Support Rules

Documentations & Tutorials

Before raising Support request !

01. Support is available from MON - FRI between 10:30 AM to 6:30 PM GMT +5:30
02. Free / Regular Support works in queue and must be via Email / Ticket System.
03. We do not offer telephonic support or real time support. It works on First Come First Serve Basis for Free / Regular Support.
04. Live Chat, Comment Sections or Envato Discussion Pages are not for Troubleshooting or Support Assistance

01. Search the documentation, it may resolve your issues faster than creating ticket request.
02. Ensure you have active support subscription to avoid delay.
03. Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
04. Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.

Chat us on What's App

+91 7523-925-007

Please note WhatsApp/ Live chat and Envato Comment Section is only for Pre-sales inquiries. For any technical support kindly email to support team or raise support tickets.