Dedicated Support
We are here to help you succeed with Exam Frame. Expert assistance for your exam engine.
- Installation Support: One-time free installation on CPanel/Plesk (1 Domain).
- Bug Fixes: Resolution of errors in the core software code.
- Configuration Help: Assistance with SMTP (Mail), Cron Jobs setup.
- Documentation: Guidance on using features via manuals.
- Updates: Security patches & feature updates during active subscription.
- Customization: Requests for new features, design changes, or flow modifications.
- Raw Server Support: Managing VPS/Dedicated servers via SSH without panels.
- Programming Support: Fixing code broken by your own modifications.
- Remote Desktop: We do not provide support via TeamViewer or AnyDesk.
- Content Entry: Uploading questions, syllabus, or user data is not included.
Server Access Requirement
Since this is a self-hosted product, our team may require temporary CPanel/Admin access to investigate issues. Please create a temporary support account for us and delete it once the ticket is resolved.
Service Level Agreement (SLA)
| Priority | Description | Initial Response | Target Resolution |
|---|---|---|---|
| Critical | Site down, Login/Payment failure | Same Day | 1–3 Days |
| High | Major feature broken (Results/Exams) | 1–2 Days | 2–5 Days |
| Normal | Minor bugs, Cosmetic issues, Queries | 1–5 Days | As per Queue |
Frequently Asked Questions
I want a specific feature added. Is it free?
No, new feature development is considered Customization and is a paid service. Please contact sales for a quote.
Do you offer support via WhatsApp or Phone?
We use WhatsApp/Phone only for Sales inquiries. To maintain quality and logs, all technical support is handled strictly via our Ticket System.
Can you help if I hosted it on a local computer?
We do not support localhost (XAMPP/WAMP) installations due to environment variations. We support live Linux servers (CPanel/VPS).
Updates for 12 Months • Continue after Renewal
Updates are included for 12 months from the purchase date. After that period, you can renew either Support or Support + Updates. If you don’t renew, your software continues to run—only new updates and support pause until renewal.
Included Window
- Regular Updates (major & minor releases) for the first 12 months.
- Ticket / Email Support available within the active window as per SLA.
Within 12 Months
After 12 Months (No Renewal)
After Renewal
Renewal Rules
- Updates & Support are available only with an active renewal.
- Choose Support only or Support + Updates as per your needs.
- No renewal = no new updates/support. Your software keeps running (no remote lock/shutdown).
Note: SLA excludes Sundays/Public Holidays. Existing license terms apply.
