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Support Policy

Envato Users

To avail support, after confirming that your support subscription is active, please email your issues to help@etymoengine.com.

The support team requires that you send your email from your registered email ID or include your purchase code to track the license.

Support tickets are processed between 10:30 AM and 6:00 PM on weekdays only.

Please include screenshots, error codes, and as much detail as possible to ensure a prompt resolution.

Avoid creating multiple tickets.

*Important Note: Phone calls, WhatsApp messages, and comment boxes are not for technical support and are usually handled by third-party agencies. To ensure prompt assistance, please create support tickets exclusively.

Direct Clients

To avail support, once you have confirmed that your support subscription is active, please log in to the Customer Portal to raise a ticket or file a complaint.

The support team requires you to send an email from your registered email ID or include your purchase code to track your license.

Support tickets are processed between 10:30 AM and 6:00 PM on weekdays only.

Please avoid creating multiple tickets.

*Important Note: Phone calls, WhatsApp messages, and comment boxes are not intended for technical support and are typically handled by third-party agencies. To ensure prompt assistance, please create tickets exclusively.

Support Rules

1. We offer Free installation for all our product.

2. You can request for documentation | User Manual.

3. All Item contains 6 months of Free support.

4. Support Renewal is not compulsory and can be renewed any time required.

5. You can purchase support credit for small issues to avoid support renewal.

Support Don'ts

1. Free support does not include design changes, custom features, or modifications.

2. Free support does not cover developer assistance or programming-related issues.

3. We do not provide support for offline installations or remote tools (e.g., AnyDesk).

4. Support does not cover incompatible hosting/server issues, debugging frameworks, or library errors.

5. We do not provide support for code changes made by third parties or the user.

For any Help or Assistance
+91 888-1642-322 (WhatsApp Only)

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