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Support Policy

Envato Users

To Avail Support, after ensuring active the support subscription you can email the issues to help@etymoengine.com

1. The support team requires email from either registered email id or purchase code to track the license.

2. Support tickets work between 10:30AM to 6:00 PM and on Weekdays only.

3. Please include screenshots, error codes and as much detail as possible to get faster resolution in less time.

4. Avoid creating multiple tickets.

*Important Note : Phone Number / WhatsApp and Comment Boxes are not for Technical support and usually get handled by 3rd party agencies. To ensure faster support, always create tickets only.

Direct Clients

To Avail Support, after ensuring active the support subscription you can login the Customer portal to raise a ticket or complain.

1. The support team requires email from either registered email id or purchase code to track the license.

2. Support tickets work between 10:30AM to 6:00 PM and on Weekdays only.

3. Avoid creating multiple tickets.

*Important Note : Phone Number / WhatsApp and Comment Boxes are not for Technical support and usually get handled by 3rd party agencies. To ensure faster support, always create tickets only.

Support Rules

1. We offer Free installation for all our product.

2. You can request for documentation | User Manual.

3. All Item contains 6 months of Free support.

4. Support Renewal is not compulsory and can be renewed any time required.

5. You can purchase support credit for small issues to avoid support renewal.

Support Don'ts

1. Free support does not include design changes, customer features etc.

2. Free Support does not include Developer support or related to programming.

3. We do not support Offline installation or via Remote Tools (AnyDesk).

4. Support for Incompatible Hosting or Servers , Debugging Framework or any other Library Error.

5. Support for code changes done by 3rd party or you.

For any Help or Assistance
+91 75239-25007 (WhatsApp Only)

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